Refund policy

When you purchase a product from ConQuest Scents, we work extremely hard to ensure that the product is free from defects. Whether you purchased directly from us or a retailer, please read the following policies.

RETAILER PURCHASES

You have several options to return a defective product from a retailer. You can return it to the retailer and you will be subject to their return/exchange policies. You will most likely be required to show a receipt also.

If you want to return/exchange the product from us, you will need the following.

• Email us at support@conquestscents.com.
• Provide a proof of purchase receipt.
• Initiate the return within 60 days of purchase.
• The product must be defective in order to be eligible for a return.
• Return authorization from our support team that is documented.
• Defective product must be shipped back to us for inspection.

ONLINE PURCHASES

If you purchased a defective product directly from us, you can:

• Email us at support@conquestscents.com
• Provide your order number.
• Initiate the return within 60 days of purchase.
• The product must be defective in order to be eligible for a return.
• Return authorization from our support team that is documented.
• Defective product must be shipped back to us for inspection.

EXCEPTIONS INCLUDE

• Used or worn apparel returns or exchanges are at our discretion.
• Used scent products without defect.

If all of the conditions are met, you will be eligible for a refund or an exchange for the same product.